Help & support

FonePay QR at any of our counters, mobile banking, or a bank transfer. Ask us to send a QR to your phone and you can pay without leaving home.

Telecom Service Charge is a government levy on internet service in Nepal. It is charged on top of VAT and it applies to every ISP, not only us.

Use the ticket number we gave you on the "Track complaint" page, along with the phone number the complaint was logged against.

In a serviced area, usually within the same week. We run a free feasibility survey first — if we cannot deliver the speed you are paying for, we say so before you pay anything.

No. A dual-band Wi-Fi router and the ONU are included on every plan. They stay company property and come back to us if you leave.

Yes. There is no monthly cap and we do not throttle you after a quota. Where a plan has any fair-use condition it is printed on the plan itself, not hidden in the terms.

Only the price. The longer the term, the lower the effective monthly rate, and the 12-month plans include a free month on top.

Restart the router, then test on a cable rather than Wi-Fi. If the cabled speed is fine, the problem is Wi-Fi coverage and we can help with placement or a mesh node. If it is not, raise a complaint and we will look at the line.

A red LOS light usually means the fibre is cut or unplugged. Check the fibre at the wall socket, then raise a complaint — this one almost always needs a technician.

Yes — the Swift TV plan is standalone. Taking a combo is cheaper if you want both.